Cancellation Policy

Your appointments are very important to our team members. It is strictly reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked weeks ago.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members schedules filled, thus better serving everyone. ZEN NAIL LOUNGE’s policies are presented and provided in the best quality and tradition of excellence, servicing our established and future clientele. Thank you for viewing and supporting our policies criteria.
You understand that by making an appointment at zen nail lounge that you are ultimately responsible for keeping track of your appointment dates and times. You understand there is a 24 hour cancellation policy and if you fail to give the proper notice, that you will be charged a fee of 50% of your total scheduled service on your first occurrence and 100% of your total scheduled service for each occurrence thereafter. You understand that if you are marked as a no-show twice in our system that all of your future appointments must be prepaid.
Our policy is for you to CONFIRM Your appoinment, whether received via text or email. Our team members are not responsible for contacting you to confirm.